Our Values
Kalite Tercume has specific values that shape its relations with the people and institutions it interacts with. These values provide the basis for our relationship with our employees, translators and clients. We believe that gaining and maintaining the confidence of our clients and employees is more significant than financial gain.
Business ethics
We never compromise on the business ethics we adhere to as required by our core values. Thus, we expect our employees and clients to hold to the same standard. We do not view business ethics as an unattainable set of ideals, but rather, we are committed to upholding high ethical standards in every step of every process of all the services we provide.
Our attitudes toward our employees are based principally on integrity and transparency. We expect the same approach from our employees as well. We work with only those who will abide by this norm. We strictly forbid actions and behaviors that could potentially jeopardize the peace of the institution and harm the mutual trust between the institution and the clients and between the institution and the employees.
We adhere to a management system that serves to sustain our commitment to high business ethics values. Our corporate business ethics management system involves announcing our principles to our employees, preparing and presenting education programs, determining a party of authority to evaluate internal ethical issues, reporting unethical behaviors observed, monitoring employees to ensure they uphold general ethical behaviors and sharing the findings based on the transparency principle.
We establish mutual trust based on openness and integrity in our relationship with the clients, which is a factor that makes us different from other agencies. We always keep our promises in all circumstances. We do not make promises we cannot fulfill. We focus on how to overcome unexpected challenges instead of hiding behind excuses. We always deliver on time the jobs we agree to take responsibility for.
We inform our clients beforehand about potential problems that could be encountered during translation and offer our solutions. We have a service-focused approach and are open to communication and feedback.
We regard the information and documents you deliver to us as secret and confidential materials. We consider the proper protection of these secrets and prevention of their access by unauthorized people or parties as moral duties and responsibilities. Thus, our translators and project managers strictly adhere to all privacy regulations during translation. All information and documents that we send to our translators are always kept confidential and never shared with or published by third parties. Our translators strictly prohibited from disclosing any information in the text or from using such information for their own interests.
Our translators aim to perform translations accurately and completely by staying true to the source text and not making additions and omissions that may change the meaning of the original text. It is essential that our translators be objective and unbiased during translation and avoid any styles or expressions that would evoke bias. Our translators pay special attention not to project their personal views onto the translation, and they add no personal comments except those aiming to inform the client about the stylistic problems included in the source text and other helpful suggestions.
One of our core principles is to obtain our earnings in accordance with the law and avoid suspicious situations. We oppose any and all types of irregularity and corruption. As a requirement of our core corporate principles, we do not allow even the slightest trace of deceit or unlawful profit and avoid bribery and all kinds of attempts to evoke bribery. We are committed to upholding the anti-bribery laws that are applicable in countries and communities of the institutions we cooperate with.
We strive to maintain our reputation as consummate professionals because we love our profession, our job, our clients and our employees, holding the utmost respect for them. Our high-quality translations are based on the respect and care we have for our job, our work discipline and our efforts. We do not shy away from challenges, but rather, we handle even the most complicated issues with a solution-oriented approach. We produce alternate solutions for the needs and targets of our clients and strive to go beyond the expectations of our clients. Customer satisfaction is always our basic priority.
We encourage our employees by adopting a guiding and facilitating attitude and foster an approach whereby our team is able to reflect their own skills and roles in their jobs. We are careful not to load our employees with work that exceeds their daily capacity, and we award them when we succeed. We stand by and support our employees in cases of death, birth, marriage, religious festivals, and the like.
“Pay the hired worker their wages before their sweat dries off” is our corporate motto. Paying our employees on time and in full and esteeming the work they do are among our key principles. We avoid operating under the impulse of greed.
We are never satisfied by remaining at our current level of success and always strive to be better. We are aware that continuous improvement is required to meet the needs of our clients and attach great importance to this. We push the boundaries without getting stuck in narrow patterns. We always question ourselves to achieve higher goals. We produce original solutions both for our clients and for ourselves. We are energized by achievement and continuous advancement, striving to always be one step ahead.
We value positive human relationships, realizing that our actions and attitudes affect our colleagues, and we use this to create synergy by supporting each other. We treat our clients and employees with respect and professionalism. We understand that in order to produce high-quality translations, our translators must have suitable physical conditions and be psychologically prepared.